Returns & Refunds
Returns
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Sale items are final sale and cannot be returned.
To start a return, please contact us at support@lurevani.com with your order number and reason for return. Our team will provide you with a return authorization and instructions within 1–2 business days.
Yes, gifts can be returned for store credit within 14 days of delivery. Please contact us with the order number of the person who purchased the gift.
Yes, exchanges are available for a different size or color of the same item, subject to availability. Please mention your preference when contacting us to initiate the return.
Refunds
Once we receive and inspect your return, we will process your refund within 5–7 business days. The amount will be credited to your original payment method.
Original shipping costs are non-refundable unless the return is due to an error on our part or a defective item.
Order Issues
If you received an incorrect item, please contact us within 48 hours of delivery with your order number and a photo of the item received. We will arrange the correct item to be sent to you at no additional cost.
We're sorry to hear that! Please reach out to us at support@lurevani.com with your order number and details of the missing item. We'll resolve it promptly.