FAQs

General

Lurevani is a premium luxury fashion destination curating the world's most coveted designer brands and labels. We bring together timeless pieces from the finest houses — refined, sophisticated, and built to endure beyond the trends of the moment.

Lurevani is a European brand, with a focus on delivering a curated luxury experience to customers across Europe and beyond.

We carry an exclusive selection of pieces from the world's top luxury designers and fashion houses — each chosen for their craftsmanship, heritage, and enduring elegance. From ready-to-wear to accessories, every item in our collection is a testament to refined taste.

Currently, Lurevani operates exclusively online, allowing us to offer our full collection to customers worldwide.

You can reach us via the contact form on our website. We aim to respond to all enquiries within 1–2 business days.

Orders

Orders can be cancelled or modified within one hour of placement. Please contact us immediately if you need to make changes.

Once your order is dispatched, you will receive a tracking link via email. You can use this to monitor your delivery in real time.

We sincerely apologise. Please contact us within 48 hours of delivery with photographs of the item, and we will resolve this promptly.

Shipping

Yes, Lurevani ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.

Delivery times vary depending on your region. Orders are typically fulfilled within one to three business days, with shipping transit times as follows: Europe: three to seven business days. International and other regions: seven to 21 business days. Please note that delivery times may be affected by customs clearance, local holidays, and peak seasons. Exact delivery estimates will be shown at checkout based on your location.

Yes, express shipping options are available at checkout for select destinations.

You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched.

If your order has not yet been dispatched, please contact us immediately and we will do our best to update the address.

Returns & Exchanges

We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in their original condition with all tags attached.

Please contact us via our website contact form with your order number and reason for return. We will guide you through the process.

Yes, exchanges are available subject to stock availability. Please contact us within 14 days of receiving your order.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

Payments

We accept all major credit and debit cards, as well as PayPal and other secure payment options available at checkout.

Absolutely. All transactions are processed through encrypted, secure payment gateways. We never store your card details.

Prices are displayed in EUR. Your bank or payment provider may apply a conversion rate if your account is in a different currency.

Buy now, pay later availability depends on your region and will appear as an option at checkout where supported.

Trust & Security

Yes. Lurevani is an authorised luxury multi-brand retailer operating across Europe. We are committed to authenticity, transparency, and delivering an exceptional shopping experience for discerning clients.

Absolutely. Every item sold through Lurevani is 100% authentic, sourced directly from authorised distributors and official brand channels. We do not sell replicas, counterfeits, or grey-market goods.

Our checkout is fully encrypted and secured with SSL technology. Your payment and personal details are protected at every step.

We take your privacy seriously. All personal data is handled in accordance with GDPR regulations and our Privacy Policy, which you can read on our website.

We do not sell or share your personal data with third parties for marketing purposes. Please refer to our Privacy Policy for full details.

Sizing

Each product page includes a detailed size guide. When in doubt, we recommend sizing up for a relaxed, refined fit.

Our pieces are designed with a classic, tailored fit. We recommend consulting the size guide on each product page for the most accurate fit.

You can sign up for restock notifications on the product page. We restock popular sizes regularly.

At this time, we do not offer custom sizing, but we are exploring this for future collections.

Care & Quality

The materials and fabrics used in each piece vary by designer and collection. Full material details are listed on each product page, as provided by the original brand.

Care instructions vary by designer and garment. Please refer to the care label on each item and the product page for brand-specific guidance.

The pieces we carry are crafted by the world's leading luxury houses, designed for longevity and timeless wear. With proper care, they are built to remain wardrobe staples for years to come.

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